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Senior Field Value-Added Service Specialist

Job description

Position;  Position Title:
Senior Field Value-Added Service Specialist

Number of Vacancies: 1
Open to: Locals Only

Duty Station: Erbil with visits to different Iraqi cities 
Benefits:  Competitive Salary along with Transportation Support, Catering Support & Single Health insurance.

Main Responsibilities:

 - Monitoring the dealership to ensure they perform their duties in a timely and effective manner.
- Building and establishing good customer relationship by assisting customer facing staff in avoiding obstacles associated with operational policies and procedures.
-Continuously monitoring customer satisfaction level to make sure company operations meet customer requirements.
- Organize training programs for dealership staff to enhance their job knowledge and skill.
- Develop and implement best practices and procedures to enhance business growth.
-Develop and introduce new action plans to increase the customer paid unit sales.
- Handling branches of the organization and make sure that their work proceeds effectively.
- Ability to establish and maintain effective working relationships with co-workers.
- Excellent organization skills.
- Must be creative and innovative.
- Ability to plan, organize, coordinate, and implement projects.
- Analytical thinking, judgment and problem solving skills are required.


  • Extensive knowledge in (Sales, aftersales, spare parts, etc..) for Automotive industry. 
  • 5-10 of relative work experience
  • Valid Driver’s License
Skill Requirements:

  • Fluency in English, Arabic, and Kurdish
  • Proficiency in Microsoft applications: Excel; PowerPoint; and Word.
  • Good communication skills
  • A dynamic individual, who is self-motivated and capable of working under his or her own initiative.
  • Good analytical and interpersonal skills and the ability to perform as part of a team.