We are seeking a Service Manager for our location in Saddle Brook, NJ.
The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service.

Job Functions:

• Plan, organize, and establish objectives and goals for duties assigned
• Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
• Review estimates, inspections, letters, scopes, proposals and invoices for service work
• Monitor and teach subordinates
• Determine required staffing; hire and fire as needed within guidelines, working with HR representative to hire appropriately with OUP approval
• Review employees according to established policies
• Maintain open lines of communication with the customers, management and employees
• Liaison with all other departments as needed
• Determine/establish training of any kind that best fits the needs of the employees and the business model
• Handle all day-to-day service department business including review of daily timecards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
• Develop and execute a departmental sales plan
• Ensure that customer service needs are being exceeded
• Assist in collection of past due accounts receivable for service related work
• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
• Issue proposals for service-related work
• Manage service-related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
• Report monthly financials to the President
• Review performance of existing service personnel (field and office) on a regular basis
• Ensure that field personnel are fully trained in order to perform their job at a high-level Schedule safety/ material/ procedure trainings as needed
• Review the daily service schedule
• Answer phones and e-mails as needed
• Meet with customers as needed
• Maintain the highest level of morale possible by example

Knowledge, Skills & Experience:

• Knowledge of and/or experience with all types of roofing
• Must be able to sell, estimate and develop new business
• Able to read blue prints and understand specifications
• Strong computer skills
• Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
• Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
• Solid verbal, written, interpersonal and listening skills
• Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the organization
• Respond to calls within 24 hours
• 3+ years experience in roofing, construction, or related field