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Terminal Management system Specialist

  • Salary: Expatriate Specialist
  • Location: Arecibo
  • Job type: Permanent
This vacancy has now expired.
Terminal Management system Specialist

General Purpose of Position:

• Manage 1st and 2nd level of support. Follow-up of support tickets, managed unresolved tickets, monitor SLA.
• Report monthly service management performance on a consistent basis to Regional IT and Global TMS Management.
• Support end to end services for interface issues and problems (ERP and Terminal Management systems)
• Analyze severe incidents, identify patterns and root cause.
• Assess recurring incidents and suggest improvements.
• Identify defects and trigger change requests.
• Liaise with IT Service Desk, IT Operations and ERP support team (KCP)

Experience:

• Minimum 5 years of experience in IT support
• Previous experience supporting downstream and terminal/storage management business
• Exposure to international teams/projects
• Exposure to industrial systems is an advantage
• Midstream/ downstream acumen is an advantage

Skills:

  • Broad IT background
  • ITIL, ITSM or other Service Delivery Management
  • Knowledge in IT infrastructure; operations support.
  • Experience in terminal distribution, and downstream and midstream operations.

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