Website WRS - Worldwide Recruitment Solutions
Location: Baghdad
Employment Type: Full-time
Open to: Locals only
Role Summary
Lead the company’s technical problem-solving and spare-parts movement and requests. Provide rapid, expert support to field teams, drive root-cause analysis and propose solutions. Ensure the right parts are available at the right time for installation and maintenance. Build a data-driven inventory strategy (forecasting, min/max, fast-moving items, critical parts, etc.). Translate the Franchisor knowledge into practical training to transfer knowledge and technical expertise to the team; enhancing team’s technical level and competencies.
Key Responsibilities
- Prepare Technical & Spare Parts department quarterly plans to achieve the quarterly objectives of the department in accordance with the plans set by the planning manager and the company quarterly objectives
- Provide technical support to technical team and sales and sales support team; provide on-call guidance, and corrective instructions to field teams
- Issue technical guides (technical updates, troubleshooting guides, etc.) maintain technical library for team development and training
- Conduct and facilitate technical trainings for installation/maintenance/quality teams to increase technical knowledge and skills, and maintain the team updated on technical changes
- Define and classify spare parts, min/max levels, and fast-moving items; ensure the availability of spare parts
- Define required spare parts to be purchased and requested in coordination with the installation and maintenance managers
- Lead and develop a talented, top-performers Technical Advisors; hire, onboard, coach, and manage their performance
- Manage Technical & Spare Parts budgets and labor pays; check and approve spare parts purchase requests, approve invoices and send it to Finance
- Set processes and policies related to technical & spare parts works and ensure the team understand and follow it
- Facilitate regular meetings to discuss progress, challenges, and solutions with the team and stakeholders
- Prepare and present reports to management, highlighting key metrics, milestones, and issues
- Contact with Franchisor to ensure better understanding of any technical issues or related to any development on products performed by the team
Qualifications (Minimum)
- Education: Bachelor’s in Mechanical, Electrical, or Mechatronics Engineering (or equivalent); Master Degree is a plus
- Experience: 7 years of relevant experience preferrable in elevators/escalators or construction businesses, with the last 2 years in a supervisory/managerial position
- Project Management: Multi-site maintenance portfolios
- Software: MS Project, Excel & Word, and ability to read AutoCAD
- Language: Able to read, write, and speak in English, and read and understand technical documents. Proficiency in Arabic language is a must
- Competencies: Strong Leadership and communication skills, effective problem-solving and decision-making, analytical thinking, team player, high learning aptitude with growth mindset, proactive thinking, adaptability, quality/customer-focused, and knowledge/skills transfer skills
Work Contacts
- Internal: Sales, Sales Support, Quality Control & Safety, Planning Manager, Installation Manager, Maintenance Manager
- External: The Franchisor
Working Conditions
Office-based, normal working hours; occasional traveling and site visits may be required; Frequent work outside normal hours may be required.
