Keeping your contractors content can make or break a project, but it can also lead to stronger long-term relationships to ensure future successes.
Over the past couple of years, the energy sector has faced a war for talent as projects pick up pace across the globe – finding those with the right skill set was akin to looking for a needle in a haystack. And if you fail to satisfy those contractors, you run the risk of losing the cream of the crop.
But we know a thing or two about ensuring contractor satisfaction at WRS… Read on to find out.
1. Manage expectations
You’ll want to make your job offers as attractive as possible – but never offer candidates the world. Even when they’ve got their teeth into a project, you should be as transparent as possible about future pay and benefits.
Keeping lines of communication open is important, especially as it provides the employer with the opportunity to explain why certain things may or may not be happening. In turn, a lot of contractors will appreciate being kept in the loop.
2. Provide timely payments
Money might not be the be-all and end-all, but it certainly talks. And if you’re keen to ensure contractor satisfaction, paying your people on time is paramount. If you fail to pay in a timely manner, your contractors may refuse to work.
Making sure your processes are in line with legal requirements also matters – you wouldn’t want this to hold up any contractor pay. Late payments could lead to potential legal challenges.
“It was a pleasure to work through WRS as an agency, hassle-free. Money was on time, always responsive to emails, and also periodic communication to confirm if there was anything needed from the consultant.” – Kevin Durrant, Contractor
3. Help them to streamline processes
Depending on the specific role of your contractor, they’re likely to have a few different processes and responsibilities. The likelihood is that regardless of this, they’ll want to keep their admin load to a minimum.
Making sure you can provide tangible strategies to streamline administrative tasks will not only improve your relationship with the contractor but generally contribute to them feeling more satisfied in their role.
4. Build a strong relationship
Good relationships with contractors are the foundation of everything. How do you build these? We suggest regular 1-2-1 meetings to check in on how they feel and answer any questions. Making time to listen to them plays a huge role in building a strong relationship.
“For two years now, I’ve had business relations with WRS, and my experience is more than positive. Helping me from the first contact, guiding me through the employment process, and assisting me during my working period. Always willing to help, with a positive attitude, alerting me to any kind of possible changes or trouble related to my employment. I’ve never experienced any problems or delays with my salary, receiving messages promptly about schedule changes.” – Cvjetko Bokarica, MScEE
5. Listen to feedback
Tangible contractor feedback is one of the best ways to improve contractor satisfaction. Why? Because it provides insights into the real issues they’re facing – meaning you can proactively address problems.
Creating an environment where everyone feels that they can discuss matters openly is a good way to gather feedback. We’re not saying you have to act on every suggestion, but listening to your contractors will play a huge part in customer satisfaction.
Enlist the experts
We understand that businesses have a lot to take care of and can’t always dedicate the time to ensure full contractor satisfaction.
So our team looks after contractors through each stage, from hiring and onboarding to aftercare and more.
By partnering with us, you can make the most of our expertise, safe in the knowledge that you’re working with a trusted provider that knows their stuff.
Want to learn more? Get in touch with our team today!