Back to jobs

Service Manager (Commercial Roofing) - Fruitland, MD

Job description

We are currently seeking an experienced Service Manager for our Fruitland, Maryland location.

The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Operating Unit President.

Responsibilities Include:
  • Plan, organize, and establish objectives and goals for duties assigned
  • P & L responsibility for the Service Department
  • Ensure that field personnel are fully trained in order to perform their job at a high level
  • Handle all day-to-day service department business including review of time cards, service tickets, review Hot Sheet requests, scheduling, and communicating with field crews and office staff
  • Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
  • Review estimates, inspections, letters, scopes, proposals and invoices for service work
  • Assist in collection of past due accounts receivable for service related work
  • Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
  • Proactively visiting new job sites and customers to generate new leads.
  • Reviewing, preparing and submitting bids and work orders.
  • Managing projects to meet targeted schedules and costs.
  • Processing submittals, contracts and change orders.
  • Reviewing and approving invoices, material slips, purchase orders, contracts, and proposals.
  • Working with prime and subcontractors on all phases of projects including schedules, change orders, submittals and quality control.
  • Making cold call and targeting new clientele.
  • Timely responding to customer requests, questions and problem solving.
  • Experienced in Commercial Roofing Service/Repair and estimating.
  • 3+ years’ experience in roofing, construction, or related field
  • Work well within a Project Team environment.
  • Able to read blue prints and understand specification
  • Knowledge of business and management principles
  • Proficient with Microsoft Office Suite (Outlook, Excel, Word & Project)
  • Must be able to sell, estimate and develop new business
  • Strong oral and written communications skills. (reports, scopes and/or proposals)
  • Ability to professionally manage existing and new accounts and department
  • Respond to calls within 24 hours
  • Valid Driver License
  • Ability to pass Substance Abuse Testing.
  • Ability to pass Security Screening for work on Government projects.
  • Bilingual English/Spanish communication skills are a plus but not required.