We are currently seeking an experienced Service Manager for our Fruitland, Maryland location.

The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Operating Unit President.

Responsibilities Include:

• Plan, organize, and establish objectives and goals for duties assigned
• P & L responsibility for the Service Department
• Ensure that field personnel are fully trained in order to perform their job at a high level
• Handle all day-to-day service department business including review of time cards, service tickets, review Hot Sheet requests, scheduling, and communicating with field crews and office staff
• Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
• Review estimates, inspections, letters, scopes, proposals and invoices for service work
• Assist in collection of past due accounts receivable for service related work
• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
• Proactively visiting new job sites and customers to generate new leads.
• Reviewing, preparing and submitting bids and work orders.
• Managing projects to meet targeted schedules and costs.
• Processing submittals, contracts and change orders.
• Reviewing and approving invoices, material slips, purchase orders, contracts, and proposals.
• Working with prime and subcontractors on all phases of projects including schedules, change orders, submittals and quality control.
• Making cold call and targeting new clientele.
• Timely responding to customer requests, questions and problem solving.

Requirements:

• Experienced in Commercial Roofing Service/Repair and estimating.
• 3+ years’ experience in roofing, construction, or related field
• Work well within a Project Team environment.
• Able to read blue prints and understand specification
• Knowledge of business and management principles
• Proficient with Microsoft Office Suite (Outlook, Excel, Word & Project)
• Must be able to sell, estimate and develop new business
• Strong oral and written communications skills. (reports, scopes and/or proposals)
• Ability to professionally manage existing and new accounts and department
• Respond to calls within 24 hours
• Valid Driver License
• Ability to pass Substance Abuse Testing.
• Ability to pass Security Screening for work on Government projects.
• Bilingual English/Spanish communication skills are a plus but not required.