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Senior Technical Support Specialist

Job description

Position:  Senior Technical Support Specialist 
Location:    Baghdad 
Open to:   Iraqi Nationals 
Client:     International Trading Company 

Responsibilities of the Job:

  • Measure and develop Technical Leaders’ technical competency and provide necessary instruction through on-the-job training. 
  • Technical Support assistance with other sections. 
  • Assist Manager in organizing, planning, and implementing strategy. 
  • Support dealer technical and service aftersales tasks. 
  • Deliver communication classes both in the formal classroom setting and on off-site locations. 
  • Conduct technical seminars for technical Advisors 
  • Assists other Technical Support Staff in educating and training technical employees to become competent.
  • Monitor, observe, and respond to dealers’ Technical Reports. 
  • Prepare yearly Technical Support program.

Qualifications and Requirements:

Expertise in the diagnosis of both hybrid vehicles and conventional vehicles. 
 -Knowledge of Engine (Gasoline and Diesel) Control, Electrical Wiring Diagrams, Vehicle Periodic maintenance, & usage of battery testers.
 -Knowledge of training methods using mentoring methods, classroom training, and e-learning.
 -Excellent attention to details.
 -At least 3 years of hands-on experience as a car technician/mechanic.
 -Bachelor’s degree in Business or related field.
 -Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook, Word.).
 -Fluency in English and Arabic.
 -Iraqi nationality.

Soft Skills:

Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Active team player.
-Outstanding Communication Skills.
-Excellent organizational and leadership skills.
-Strong analytical skills.

Client package will include:
 - Competitive Salary.
 - Transportation allowance.
 - Health Insurance