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Service Fleet Specialist

Job description

Position :  Service Fleet Specialist 
Location :  Erbil 
open to:   Locals only

Responsibilities of the Job:
  • Daily monitoring the market situation
  • Understanding Iraq Market and customer mentality and demand.
  • Reporting daily routine tasks on time
  • Visiting and Following up Dealers operational process and support in weak points
  • Educate dealers on how products or services can benefit them financially and professionally
  • Consulting with customers to determine their wants and needs
  • Demonstrating an understanding that business is built on excellent customer satisfaction and being committed to providing excellent customer service.
  • Developing and maintaining strong customer relationships.
  • Maintaining an excellent knowledge of company dealers service, features and accessories available, and explaining their benefits to customers.
  • Assist in prospecting and qualifying new fleet accounts.
  • Follow-up with dealers to ensure successful sign a new fleet contracts
  • Pay visit to customers on their premises or as instructed on required basis.

  • At least 2 years in a similar role, and knowledge in automotive sector
  • Bachelor’s degree in Business or related field
  • Proficiency in Microsoft Office applications (Excel, Power Point, Outlook, etc.)
  • At least 2 years as a car technician/mechanic
  • Fluency in English, Kurdish, and Arabic
  • Iraqi nationality
  • Professional and confident approach to working relationships
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
  • Active team player
  • Excellent Communication Skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Complaint handling skills
  • Information analysis
  • Ability to stay calm when customers are stressed or upset.
  • Experience working with customer support.
Employer will provide:

- Competitive salary.
- Transportation support.
-Catering Support.
-Health Insurance